Ensuring New Product Launch Success

Anytime a UC provider launches a new product or a new feature for an existing product, there are challenges. While these challenges are only natural, they must still be addressed.

We’ll dive into things to consider when launching a new product (or feature), including training and support portals, notifications, and landing pages. We’ll also share some valuable ways B-Lynk can support you through your most successful launch yet.

Amplify Your Call Center Training

Customer service can make or break a company. If it’s good, a business can create a loyal band of followers, but if it’s bad, customers won’t think twice about switching providers.

Are your customers’ Call Center agents setting the right tone as the “front door” of the business, or is there room for improvement?
We’ll share some of the ways your customers can provide better training for their call center solutions, including engagement tricks, collaboration strategies and more.

3 Tips to Make the Most of Webex® for Broadworks

The Webex® for Broadworks app offers enterprise-calling features and enhanced collaboration tools to help your customers call, meet, and get work done regardless of location or time. It allows users to manage all of their work-related conversations from one convenient platform.

But do your users really know how to use it?

In this article, we’ll provide a few tips for your users to leverage all the Webex® for Broadworks App has to offer.

Best Practices for Live Virtual Training

With so much of the current workforce distributed or working from home today, meeting virtually has become necessary—for conferences, meetings, and even training.

Virtual training can be recorded or live, but live virtual training offers the benefits of real-time interaction and engagement that pre-recorded sessions can’t provide.

Live virtual training can set your users up for success by putting them in a digital classroom environment where they can talk directly to an expert on your product offering, ask questions, and review topics as needed to ensure a solid understanding.