Improve Customer Satisfaction with Live Chat
B-Lynk offers chat support as another channel for customers to get help and ask product and feature questions associated with using your service and products.
Skip the frustration of chatbots and unskilled chat agents! Staffed by subject matter experts, our chat support reduces calls to customer service and provides a real-time solution for end users, all while receiving the highest level of service.
Check out our blog post: Essentials in Setting Up Live Chat Support
If you are a subscriber to our Smart-Lynk solution, the chat widget can be directly integrated into your Smart-Lynk site. We will work with you to determine a list of FAQs to arm our trainers with the ability to answer questions quickly. There's more! We will provide all of the reporting, chat transcripts, and uphold our Chat Service Level agreement - ensuring the satisfaction of both you and your end customers.