With the highest levels of customer satisfaction of any support platform, it’s clear that customers really love live chat. And why wouldn’t they? It allows them to access your support team quickly and conveniently without any long hold times or email tickets.

In the ever-changing world of UCaaS and CCaaS, finding the perfect talent to navigate through rapid innovation and market shifts can be a challenging puzzle.

Selling a solution requires more than just understanding a customer’s needs; it involves client education and effective communication.

In the dynamic world of technology, where products and services are constantly evolving, ensuring that your support content keeps pace can be a daunting challenge.

In today’s interconnected business landscape, the localization of training resources and knowledge bases for SaaS technology isn’t just advantageous—it’s essential.

If industry whispers are to be believed, Microsoft may be turning the page on MetaSwitch’s MaxUC platform.

CPaaS, while powerful in nature and the “behind the scenes” key to many business changing communication applications, can’t stop with the cool tech.

Helping customers find real value in your products and services in 2023 is imperative.