Most agree that remote collaboration is here to stay. So it’s more important than ever that no matter who uses your product or where they are from, they can find training and support in a language native to them. Failing to provide product marketing, or training and support solutions in a language a potential customer needs could cost service providers opportunities to grow their business, but localization can be cumbersome and expensive. In this article, we’ll share seamless and effective localization solutions to help providers like you reach your end-users in their language.
B-Lynk Announces Expanded Platform & Partner Services
We’re excited to announce the expansion of B-Lynk’s platform and partner services with the creation of a new division. We aim to partner with additional cloud platforms to develop training and support solutions that increase adoption and improve user satisfaction.
Tips for Making User Guides Friendly
The rising demand of self-service support solutions means the long-winded, boring, and overly technical user manual you provide won’t cut it with today’s users. Knowing what to avoid, and best practices for creating effective, engaging user guides for your product or service will your give end users a resource to troubleshoot issues that arise without having to rely on the help desk team, use a live chat agent, or wait in a long call queue to speak to someone.
Product Marketing Videos to Simplify Your Complex Product
UC products are complex, and trying to communicate their features and benefits can often be overwhelming for the person explaining as well as the person trying to understand.
Product marketing video is a smart way for UC companies to simplify their complex products for those who are just getting introduced and can be utilized internally for sales meetings or externally to end users as part of a new product launch campaign.
Reducing Tier 1 Support Costs with a Robust Self-Service Solution
Calling the help desk may seem like the fastest way to identify and solve a technology problem. But the reality is this approach to customer support is costly and often causes more frustration than assistance.
Instead, using a customized support site can provide the value and answers your customers are looking for without adding to the workload of your customer service team or raising your company costs by hiring more Tier 1 service staff.
Essential Elements of an Effective Discovery Meeting
Most sales leaders agree that the most important customer interaction is the first one – the discovery meeting. It can make or break a customer relationship.
While discovery calls have historically been seller-centric, these days customers need things to be more about them, understandably so. What makes a discovery call good is partially the questions, but it’s also what happens in between, which is what too many salespeople lose track of.
The Importance of Training Content vs. Support Content and the COVID-19 Impact on Both
When users struggle with a product it’s not always easy to determine whether the customer experience gap is in your training sessions or your help and support content. Training and support are two different categories of customer education and it’s important to understand the difference and how you can equip your end users with the knowledge they need to improve their use of your software in today’s world.
Are Your Customers Using Cisco UCM Cloud? We Can Help.
If you’ve been seeing your customers progressing toward cloud applications, you’ve likely also seen the challenges they encounter as they either adopt new solutions or migrate from legacy systems such as Cisco’s HCS.
These issues, like lack of experience or cloud migration troubleshooting, may cause organizations to hesitate or backtrack in their decision to move to the cloud, but with a robust onboarding strategy aided by the cloud experts at B-Lynk, you can help them overcome these challenges and make the most of their cloud solutions with a “cloud smart” approach.
Getting Your Greeting Recording Right
Auto attendants and other scripted greetings are necessary for this day and age, but they still have drawbacks if not done right. Between auto attendants turning into a frustrating roadblock for callers and bad routing and scripting, call abandonment can become a real problem before you even get the opportunity to help.
If your call center greeting recordings are done well, however, it can help callers navigate their way to the right department, create shorter wait times, and result in more satisfied customers.
Ensuring New Product Launch Success
Anytime a UC provider launches a new product or a new feature for an existing product, there are challenges. While these challenges are only natural, they must still be addressed.
We’ll dive into things to consider when launching a new product (or feature), including training and support portals, notifications, and landing pages. We’ll also share some valuable ways B-Lynk can support you through your most successful launch yet.