Upskilling and Reskilling with Effective Training & Support

Two female coworkers working together in front of laptop

Upskilling and reskilling – have you heard of it? According to Deloitte, you should.

The 2021 Deloitte Global Human Capital Trends survey found that executives identified the “ability of their employees to adapt, re-skill, and assume new roles” as the top-ranked item to navigate future disruptions, with 72% selecting it as the most or second-most important factor.

As a cloud comms service provider, how can you highlight and support this growing need within both your employees and your end-users?

The industry is always abuzz with new solutions to reduce churn, either in terms of reducing employee turnover or in terms of retaining trained and educated end-users to drive product adoption. Today, we’re seeing how upskilling and reskilling may be an effective remedy.

In order to create a “stickiness” about your products and services, high-quality and consistent training and support are absolutely necessary. Having a good product isn’t enough anymore.

This article will provide further information on some of the current trends in reducing churn through upskilling and reskilling and highlight B-Lynk’s training and support options, both for end-user and sales training.

New WFH Work Structure and Changing Demands

In 2020, working from home was new for many people due to COVID-19. In 2021, it’s the new normal, and it’s not going away anytime soon. With many organizations switching to a remote or hybrid workforce, many companies are realizing new gaps and needs for different or enhanced skills.

The Importance of Upskilling and Reskilling

This new work structure has created a high demand for remote teams to upskill and reskill in order to adjust to a distinctly different collaboration style. It’s also become relevant as employee structures shift and many workers take on new and improved roles to reflect these changes and support their company in novel ways.

To ignite upskilling and reskilling among employees and end-users alike, training and continuous support are paramount. It’s the most vital key to adoption and creating effective and efficient workplace collaboration, and it’s the foundation from which new skills can be born or old skills can be refreshed.

Upskill and Reskill Through Comprehensive Training and Support from B-Lynk

When the need to upskill and reskill is realized, organizations need solutions to guide and drive these changes.

B-Lynk’s training and support resources can provide the necessary information and knowledge needed to enhance end-user capabilities when it comes to using new cloud communications and computing systems. We also provide training and support solutions made distinctly for the sales teams selling the products. With a better understanding of new features and capabilities, sales teams can become more empowered when sharing these details in sales calls and can speak from a place of expertise, ultimately increasing company sales growth.

Some of our training and support content for end-users includes videos, virtual training or webinars, digital FAQs/user guides, as well as our robust and custom-branded training portal, Smart-Lynk.

For sales teams, we offer training videos to educate salespeople on the product offering as well as product awareness videos you can to explain complex products and even virtual sales training.

To learn more about our varied collection of training and support materials geared toward upskilling and reskilling both your sales team and your customers’ end-users, get in touch with B-Lynk.

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