5 Ways to Set Your Team Up for Success in 2023

Ready or not, 2023 is just around the corner. Planning your product roadmap today can set you up for success in the coming year. But as trends and behavior in the UC industry shift, so must planning strategies.

Through our conversations with service providers and resellers throughout the industry, we’ve been able to gauge new trends for 2023 and we’re sharing our top tips and resources to set your team up to achieve these goals.

Help Ensure Your Customers Can Weather the Storm

As much as we wish they weren’t, natural disasters are a part of life. We learned this all too well recently when Hurricane Ian made landfall as a Category 4 storm just south of our headquarters in Tampa.

Thankfully, we were prepared. Having the right plan in place can make a world of a difference and those plans should include communication planning and expectations for both employees and customers. We’re sharing some ways we leveraged UC tools when Hurricane Ian threatened our Florida team and some benefits that UC Cloud Tools can offer your customers during disaster recovery.

Strengthen Sales Teams with Repurposed Training Content to Edge Out the Competition

Graphic showing growth chart with rocket shooting upward with growth

With increasing competition, the pressure is on for sales organizations to create value and drive sales through their product knowledge coupled with their ability to connect the dots between the customer’s business problem and how your products solve that. This requires a skilled sales professional willing to dive into learning the ins and outs of your product in order to connect the dots and sell a solution. Equip them with the skills and resources needed by reusing tools you already have.

Training Your Channel Partners for Success

The potential for UCaaS sales growth between now and 2026 is looking good for service providers. For those who want to tap into the current and upcoming growth, a network of channel partners can help you scale your opportunity for sales, but setting them up for success with the right tools is key.

4 Simple Ways to Keep Your Customers Engaged

Acquiring new customers is one thing, but once you have them, retaining them by keeping them engaged is key. If you want your customers and end-users to continue finding value in your products and services over time, you have to continue providing value in unique, fresh ways.

Whether through email campaigns, ongoing training sessions, or gathering feedback you can use to inform your strategies, here are four simple ways to keep your customers engaged with your brand and your offering.

7 Mid-Summer Tips to Help Your End-Users Work Remote

Image of woman on laptop sitting by pool

With travel restrictions eased, those traveling on the rise and employers embracing remote working, this summer could see more people working remotely while traveling than ever before. As a UC service provider, you can give your customer’s end-users valuable tips to help them leverage their communication and collaboration tools to become more efficient while working remote this summer, or to help create boundaries and set up for success when going totally out-of-office.

Competing in the UC Customer Experience Space

Woman at row of computers smiling at man seated beside her

Demand in the collaboration and communications space has led to more competition among businesses providing these solutions. It’s not enough to just have a great product anymore. Customers have high expectations for a positive experience throughout the process from the first discovery session through continued support so it’s more important than ever to deliver an excellent customer experience to find success.

Microsoft Teams Enhanced Calling Training & Support with Operator Connect

MS Teams Operator Connect program provides an opportunity for service providers who become part of the program to help both current and new customers enhance the existing MS Teams experience, reduce redundancy, and increase efficiency. For service providers looking to maintain existing customer relationships and potentially find new business from MS Teams customers who are looking for a new participating provider, making the most of new Teams phone features and the Operator Connect program launch is essential.

Upskilling and Reskilling with Effective Training & Support

Two female coworkers working together in front of laptop

The 2021 Deloitte Global Human Capital Trends survey found that executives identified the ability to adapt and re-skill as the top-ranked item to navigate future disruptions. How do cloud comms service providers support this growing need? Learn about some current trends and how B-Lynk training and support can help.