With travel restrictions eased, those traveling on the rise and employers embracing remote working, this summer could see more people working remotely while traveling than ever before. As a UC service provider, you can give your customer’s end-users valuable tips to help them leverage their communication and collaboration tools to become more efficient while working remote this summer, or to help create boundaries and set up for success when going totally out-of-office.
B-Lynk Launches New Training and Support Content Solution One-Lynk
Digital content enablement and training company B-Lynk has recently announced the launch of a new content experience solution, One-Lynk, that provides access to dynamic collections of user and training content with a branded site experience.
Competing in the UC Customer Experience Space
Demand in the collaboration and communications space has led to more competition among businesses providing these solutions. It’s not enough to just have a great product anymore. Customers have high expectations for a positive experience throughout the process from the first discovery session through continued support so it’s more important than ever to deliver an excellent customer experience to find success.
You’ve Onboarded Your Customer. Now What?
What should come after onboarding a new customer? Ongoing, effective training and support. Introductory training brings new hires up to speed, but information in the mind decays over time if it’s not utilized frequently enough, and that’s exactly what can happen without an ongoing training program in place. The best way to make sure it sticks is with regular application.
Onboard Key Staff Quickly with Customized Training Sessions
A comprehensive generalized onboarding training often leaves gaps, especially when considering the training for key employees in administrative roles. These select team members still need structured training on these tasks and responsibilities.
To address this real need facing many modern businesses, B-Lynk provides customized training sessions designed with these specialty employees in mind. With fully tailored content that can walk through specific actions or responsibilities, these custom training sessions can complete the onboarding experience and create confident, empowered users.
Get the Most Out of odin Portals with B-Lynk Live Chat Support
While new end-users familiarize themselves with odin Portals, after switching from legacy portals, B-Lynk can help close the customer experience loop with integrated live chat support from product and training experts who understand the intricacies of the cloud calling services and features.
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