As the first simplified, automated platform for Cisco BroadWorks that integrates networks and streamlines developments, Park Bench Solutions,’ odin platform, is a powerful tool that users are tapping into to modernize their solution, save time, and simplify BroadWorks processes.
While new end-users familiarize themselves with odin Portals, after switching from legacy portals, B-Lynk can help close the customer experience loop with integrated live chat support from product and training experts who understand the intricacies of the cloud calling services and features.
With real-time help from this collaboration with odin, you can clear up any confusion to increase adoption and create more confident, empowered users.
Why Live Chat Support Is a Must
Live chat provides the best of both self-service and on-demand customer support, offering a way for users to speak to someone directly in a quick and non-invasive manner to avoid spending unnecessary time searching for answers within a knowledge base or other reference materials.
Users often have questions that linger for weeks or months after training, especially in regard to a new product. While there’s always the option of wading through a knowledge base to find the answers, live chat has no long call queues but is still a way to get specific answers in a short amount of time.
And the numbers prove it – customers love live chat. One study discovered that 82% of customers felt satisfied with their live chat experience, which is much higher than the 61% of email support experience.
It’s not only a great tool for users. It’s also beneficial for the provider. In a 2021 survey by Kayako, 79% of companies said that live chat has had a positive impact on customer loyalty, sales, and revenue.
Benefits of a B-Lynk Live Chat Collaboration with odin
odin is a fast, easy, and flexible platform that doesn’t confine customers to a specific construct. There’s tons of flexibility and room for customization, and for joint customers of odin and B-Lynk, adding integrated live chat is a powerful way to raise the bar for the customer experience.
By offering self-support options within the portal itself, the B-Lynk live chat collaboration with odin provides:
- Quicker answers for users without having to leave the application.
- Less user frustration with small challenges that can easily be addressed.
- Increased levels of customer satisfaction in the product and confidence using the product.
Now that B-Lynk’s live chat widget can now be installed directly into Park Bench Solutions’ odin Portals, it’s easier than ever for users to access the critical real-time help when they are interacting with the features and services they’re getting used to. These two powerful solutions become stronger together.
By supporting your users in a more direct way through live chat with B-Lynk’s training experts, you’ll empower them to use their software to their advantage with more confidence and become more satisfied, productive workers.
For service providers transitioning from your legacy portal to odin Portals, ensure you have the in-portal support provided by B-Lynk for the most successful results. Get in touch to learn more.