Overview

The IP Phone and Unified Communications Trainer will conduct on-site and webinar-based training, covering how to use hosted unified communications applications, web portals and IP Phones.

Duties and Responsibilities

• Deliver on-site training and webinar training to end users and administrator users.
• Coordinate webinar sessions, create registration links and communicate often with customers.
• Provide basic troubleshooting when conducting training sessions.
• Create instructor materials (course outlines, background material, instructional materials, and training aids).
• Assist in co-design of eLearning curriculum, when applicable.
• Continuously learn new features, applications, and Unified Communications technologies.

Required Qualifications

• Ability to multi-task / handle more than one assignment at a time.
• Excellent communication skills.
• Experience delivering webinar-based training.
• Experience training end users on business phone systems.
• Understanding of business call flows.
• Excellent presentation skills.
• Proficient in all Microsoft Office and G-Suite applications
• Manage personal and team calendar

Preferred Qualifications

• Experience training call center end users on business phone systems and contact center applications.
• Experience with BroadSoft or other hosted UC platforms.

Local Applicant(s) Preferred

• Tampa Bay area – FL
• Up to 20% travel required, both local Florida and across the country, with occasional overnight stays.

Click the link below to forward resume and references.