Essentials in Setting Up Live Chat Support

chat support

Does your team have a strategy to set up and implement live chat as a well-oiled machine? Without best practices in place from the start, you could see current customers walk away or incur costs from inefficiencies.

Whether you’re setting up live chat support from scratch or simply ready to improve your current customer chat experience, let these benefits and best practices guide your way.

4 Ways UC Providers Can Increase WFH Productivity

WFH productivity

Video Calls. Lunch break away messages. Virtual check-ins. Work is looking a lot different these days. With 88 percent of organizations either encouraging or requiring employees to work from home since the onset of COVID-19, the current workforce is facing a major shift in how they get things done. As a UC provider, you can help make this transition a …

The blurred lines between UCaaS training and online help content. 2 steps to clear up the fuzziness.

keyboard with large button for unified communications services

  “Our customers need more training!” These are often words from a frustrated customer service representative or disgruntled sales person.  They are upset because their customer aired them out on an issue that wasn’t about a technical glitch or something that could be resolved with technical troubleshooting.  The issue that the customer had was actually something that they could  have …

Get Over the Overviews

man using laptop with the word overview in the center

There are certain times in life, where an overview is valuable. For example, if you are in the information gathering and research phase of a purchase – you would likely want an overview of the product, description of its features and a brief explanation of why that product might benefit you. However, when it comes to developing training content that …

If you aren’t talking about Responsive Training, you’re already late…

laptop cellphone and tablet devices

  On June 29th of this year we will mark a complete decade since the release of iPhone1. From then until now, we’ve gone through a mountain of mobile devices, netbooks, iPads and tablets – each promising increased mobility, and ease-of-use…and each with a different screen size. Let’s make a distinction here between these devices themselves (hardware) and the Operating …

Got Style?

clothing designers table with sketches fabric and pencils around

Not to be the fashion police here, but as your end users look to your website for help and support content it’s time to make sure your style is in check. Don’t be caught with inconsistent punctuation or overusing quotation marks, make certain that your content is organized and easily accessed (and PLEASE don’t leave the house wearing socks with …

3 Things to Consider When Developing End-User Help and Support Content

cartoon drawing of man at computer surrounded by tech icons

  Gone are the days of the 190-page user manuals explaining how to configure and modify every toggle button or setting included with your product or service. Today’s users need information quickly in bite sized pieces that they can easily find. They are savvy and fast – they are used to using YouTube videos or doing quick Goggle searches to …

Is Video the Key to Training Employees and Increasing Sales?

Many of today’s forward-thinking companies are attempting to capitalize on the power of video; a case could be made that the play button is fast becoming the most influential tool on the Internet. For us – it has added significant value in our business and has created a solution for our customers-all with the power of video. Now…Are we experts …