Microsoft Teams Enhanced Calling Training & Support with Operator Connect

MS Teams Operator Connect program provides an opportunity for service providers who become part of the program to help both current and new customers enhance the existing MS Teams experience, reduce redundancy, and increase efficiency. For service providers looking to maintain existing customer relationships and potentially find new business from MS Teams customers who are looking for a new participating provider, making the most of new Teams phone features and the Operator Connect program launch is essential.

Upskilling and Reskilling with Effective Training & Support

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The 2021 Deloitte Global Human Capital Trends survey found that executives identified the ability to adapt and re-skill as the top-ranked item to navigate future disruptions. How do cloud comms service providers support this growing need? Learn about some current trends and how B-Lynk training and support can help.

“How Do We Scale the Customer Experience?”: A Look Into 2022 Trends

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While GIFs were once the hallmark of internet memes and fun marketing graphics, they’ve now evolved into a usable form of media for complex instructional content that can help businesses explain how-tos in a more digestible, visual way.

Using GIFs as an alternative to video to explain your product or train and support your end users can be a faster and more affordable way to keep up with product updates.

How GIFs Can Help Ease the Burden of Constant Product Updates

While GIFs were once the hallmark of internet memes and fun marketing graphics, they’ve now evolved into a usable form of media for complex instructional content that can help businesses explain how-tos in a more digestible, visual way.

Using GIFs as an alternative to video to explain your product or train and support your end users can be a faster and more affordable way to keep up with product updates.

Training End Users on Your Networking Hardware Products

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Today’s ever-changing software and applications for communication and collaboration seem exciting and impressive, but the networking hardware essential to these solutions is often overlooked. The reality is, without these physical products in place, none of the cloud communications tools your users rely on day in and day out would be available.

To empower your end-users and give them more freedom and control over their cloud communications, training them on your networking hardware products is just as important as training for software.

Localization Solutions Made Easy

Most agree that remote collaboration is here to stay. So it’s more important than ever that no matter who uses your product or where they are from, they can find training and support in a language native to them. Failing to provide product marketing, or training and support solutions in a language a potential customer needs could cost service providers opportunities to grow their business, but localization can be cumbersome and expensive. In this article, we’ll share seamless and effective localization solutions to help providers like you reach your end-users in their language.

B-Lynk Announces Expanded Platform & Partner Services

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We’re excited to announce the expansion of B-Lynk’s platform and partner services with the creation of a new division. We aim to partner with additional cloud platforms to develop training and support solutions that increase adoption and improve user satisfaction.

Tips for Making User Guides Friendly

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The rising demand of self-service support solutions means the long-winded, boring, and overly technical user manual you provide won’t cut it with today’s users. Knowing what to avoid, and best practices for creating effective, engaging user guides for your product or service will your give end users a resource to troubleshoot issues that arise without having to rely on the help desk team, use a live chat agent, or wait in a long call queue to speak to someone.

Product Marketing Videos to Simplify Your Complex Product

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UC products are complex, and trying to communicate their features and benefits can often be overwhelming for the person explaining as well as the person trying to understand.

Product marketing video is a smart way for UC companies to simplify their complex products for those who are just getting introduced and can be utilized internally for sales meetings or externally to end users as part of a new product launch campaign.

Reducing Tier 1 Support Costs with a Robust Self-Service Solution

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Calling the help desk may seem like the fastest way to identify and solve a technology problem. But the reality is this approach to customer support is costly and often causes more frustration than assistance.

Instead, using a customized support site can provide the value and answers your customers are looking for without adding to the workload of your customer service team or raising your company costs by hiring more Tier 1 service staff.