In an era of short attention spans and overflowing schedules, microlearning is a near-perfect model for employee training and support.
So, what exactly is microlearning, and what benefits does it offer when used in employee training programs? And how can including microlearning elements in your training solutions boost retention among users?
IT teams help small businesses and enterprise organizations alike keep their computer, network and telecommunications systems in good shape. When technology problems arise as they inevitably do, they’re there to save the day in ways that only IT teams can.
So it’s not surprising that when users run into issues with their UC solutions, often the IT department becomes the go-to for support. And users run into issues frequently.
Learners prefer to receive information in different ways, which requires training and support content in various forms to improve end-user engagement and knowledge retention. To help your customers improve their work performance, speed up product adoption, and boost overall engagement, here’s why it’s crucial to create a broad training program that meets learners where they are.
As we’ve already seen in recent months, the businesses that have been the most successful during this unique and challenging time are those who have been the most agile and adaptive.
In order to maintain that level of success in the coming months, UC training and support solutions need to be created in a way that allows for quick updates to address the ever-changing needs of the business landscape as we navigate this “new normal.”
UC technologies are innately helpful when it comes to these challenges. Collaboration tools foster team-building. Unified messaging ensures that an employee can always be reached. Presence management keeps tabs of who’s available.
But when your product or service offering is complex, it can confuse and frustrate new users and turn them off from the very features that could improve their work experience.
One of the main differences between selling a product and selling a solution is the concept of a needs analysis and asking questions to understand the customer’s business goals. However, another significant component is client education.
For a potential customer to get fully on board with a new technological solution, they need to be certain it will solve their problems in a cost-effective way. By asking questions and educating them on the ins and outs of your UC collaboration tools that can serve them right now, you can improve your sales team’s closing rate.
A self-service support platform empowers users to learn how to manage their UC services and communications devices from anywhere in real time, without having to contact their IT department or ultimately the service provider for support.
The trend is clear – video learning is more engaging, and it helps users remember useful information within the content. If you’re struggling to facilitate product adoption among your UC end users or simply want to boost retention, finding a way to integrate video into your training is critical.
Here’s why you should be using video for your end user development and how to do so in the most effective ways.
The trend is clear – video learning is more engaging, and it helps users remember useful information within the content. If you’re struggling to facilitate product adoption among your UC end users or simply want to boost retention, finding a way to integrate video into your training is critical.
Here’s why you should be using video for your end user development and how to do so in the most effective ways.
Does your team have a strategy to set up and implement live chat as a well-oiled machine? Without best practices in place from the start, you could see current customers walk away or incur costs from inefficiencies.
Whether you’re setting up live chat support from scratch or simply ready to improve your current customer chat experience, let these benefits and best practices guide your way.
