Essentials in Setting Up Live Chat Support

chat support

Does your team have a strategy to set up and implement live chat as a well-oiled machine? Without best practices in place from the start, you could see current customers walk away or incur costs from inefficiencies.

Whether you’re setting up live chat support from scratch or simply ready to improve your current customer chat experience, let these benefits and best practices guide your way.

4 Ways UC Providers Can Increase WFH Productivity

WFH productivity

Video Calls. Lunch break away messages. Virtual check-ins. Work is looking a lot different these days. With 88 percent of organizations either encouraging or requiring employees to work from home since the onset of COVID-19, the current workforce is facing a major shift in how they get things done. As a UC provider, you can help make this transition a …