What should come after onboarding a new customer? Ongoing, effective training and support. Introductory training brings new hires up to speed, but information in the mind decays over time if it’s not utilized frequently enough, and that’s exactly what can happen without an ongoing training program in place. The best way to make sure it sticks is with regular application.
Onboard Key Staff Quickly with Customized Training Sessions
A comprehensive generalized onboarding training often leaves gaps, especially when considering the training for key employees in administrative roles. These select team members still need structured training on these tasks and responsibilities.
To address this real need facing many modern businesses, B-Lynk provides customized training sessions designed with these specialty employees in mind. With fully tailored content that can walk through specific actions or responsibilities, these custom training sessions can complete the onboarding experience and create confident, empowered users.
Get the Most Out of odin Portals with B-Lynk Live Chat Support
While new end-users familiarize themselves with odin Portals, after switching from legacy portals, B-Lynk can help close the customer experience loop with integrated live chat support from product and training experts who understand the intricacies of the cloud calling services and features.
Microsoft Teams Enhanced Calling Training & Support with Operator Connect
MS Teams Operator Connect program provides an opportunity for service providers who become part of the program to help both current and new customers enhance the existing MS Teams experience, reduce redundancy, and increase efficiency. For service providers looking to maintain existing customer relationships and potentially find new business from MS Teams customers who are looking for a new participating provider, making the most of new Teams phone features and the Operator Connect program launch is essential.
Upskilling and Reskilling with Effective Training & Support
The 2021 Deloitte Global Human Capital Trends survey found that executives identified the ability to adapt and re-skill as the top-ranked item to navigate future disruptions. How do cloud comms service providers support this growing need? Learn about some current trends and how B-Lynk training and support can help.
“How Do We Scale the Customer Experience?”: A Look Into 2022 Trends
While GIFs were once the hallmark of internet memes and fun marketing graphics, they’ve now evolved into a usable form of media for complex instructional content that can help businesses explain how-tos in a more digestible, visual way.
Using GIFs as an alternative to video to explain your product or train and support your end users can be a faster and more affordable way to keep up with product updates.
How GIFs Can Help Ease the Burden of Constant Product Updates
While GIFs were once the hallmark of internet memes and fun marketing graphics, they’ve now evolved into a usable form of media for complex instructional content that can help businesses explain how-tos in a more digestible, visual way.
Using GIFs as an alternative to video to explain your product or train and support your end users can be a faster and more affordable way to keep up with product updates.
Training End Users on Your Networking Hardware Products
Today’s ever-changing software and applications for communication and collaboration seem exciting and impressive, but the networking hardware essential to these solutions is often overlooked. The reality is, without these physical products in place, none of the cloud communications tools your users rely on day in and day out would be available.
To empower your end-users and give them more freedom and control over their cloud communications, training them on your networking hardware products is just as important as training for software.
Localization Solutions Made Easy
Most agree that remote collaboration is here to stay. So it’s more important than ever that no matter who uses your product or where they are from, they can find training and support in a language native to them. Failing to provide product marketing, or training and support solutions in a language a potential customer needs could cost service providers opportunities to grow their business, but localization can be cumbersome and expensive. In this article, we’ll share seamless and effective localization solutions to help providers like you reach your end-users in their language.
B-Lynk Announces Expanded Platform & Partner Services
We’re excited to announce the expansion of B-Lynk’s platform and partner services with the creation of a new division. We aim to partner with additional cloud platforms to develop training and support solutions that increase adoption and improve user satisfaction.