Not to be the fashion police here, but as your end users look to your website for help and support content it’s time to make sure your style is in check. Don’t be caught with inconsistent punctuation or overusing quotation marks, make certain that your content is organized and easily accessed (and PLEASE don’t leave the house wearing socks with …
3 Things to Consider When Developing End-User Help and Support Content
Gone are the days of the 190-page user manuals explaining how to configure and modify every toggle button or setting included with your product or service. Today’s users need information quickly in bite sized pieces that they can easily find. They are savvy and fast – they are used to using YouTube videos or doing quick Goggle searches to …