Sample Videos
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B-Lynk’s training videos will ensure you always provide accurate content that will simplify your products for your users and allow them to get back to work quickly. Scroll Down to check out our sample library of videos that is consistently growing.
Contact Center
Entry Points
About Team Types
Management Portal – Collaboration Settings
Real-Time Reports
Responding to Supervisory Alerts from Agents
Barging in on a call
Consulting with another person
Logging out as an AgentEntry Points | About Team types | Management Portal – Collaboration Settings | Real Time Reports | Responding to Supervisory Alerts from Agents | Barging in on a Call | Consulting with another person | Logging out as an Agent
Portals
Cisco Webex Calling – Control Hub Voice Portal
Cisco Webex Calling User Portal – Directories
Cisco Control Hub Monitoring Feature
Cisco Webex Calling – Modifying Hunt Group Profile
UCEP Portal – Time Schedules
MetaSwitch Admin CommPortal – Hunt Groups
MetaSwitch End User Portal – Phone Status
Webex Calling Carrier Calling Admin Portal – Enabling Apps for UsersCisco Webex Calling – Control Hub Voice Portal | Cisco Webex Calling User Portal – Directories | Cisco Control Hub Monitoring Feature | Cisco Webex Calling – Modifying Hunt Group Profile | UCEP Portal – Time Schedules | MetaSwitch Admin CommPortal – Hunt Groups | MetaSwitch End User Portal – Phone Status | Webex Calling Carrier Calling Admin Portal – Enabling Apps for Users
Phones
Poly Trio 8500 – Initiating Conference Calls
Poly D60 – Accessing Voicemail
Cisco 8841 – Placing Calls
Cisco 6851 – Softkey Buttons
Yealink T46/T48 – Direct to Voicemail Transfer
Yealink Install Video
Poly VVX 250/350/450 – Hold and Resume Calls
Poly VVX 501 – Blind TransferPoly Trio 8500 – Initiating Conference Calls | Poly D60 – Accessing Voicemail | Cisco 8841 – Placing Calls | Cisco 6851 – Softkey Buttons | Yealink T46/T48 – Direct to Voicemail Transfer | Yealink Install Video | Poly VVX 250/350/450 – Hold and Resume Calls | Poly VVX 501 – Blind Transfer
UC Applications
Webex Calling Mobile App – Pulling Calls
Webex Calling Desktop App – Tips and Shortcuts
UC-One Mobile App – Presence
Unity – Signing In
Webex Teams – Calling Features
SD-Wan Mobile
MetaSwitch MaX Mobile – Managing Voicemail
MetaSwitch MaX Desktop – OptionsWebex Calling Mobile App – Pulling Calls | Webex Calling Desktop App – Tips and Shortcuts | UC-One Mobile App – Presence | Unity – Signing In | Webex Teams – Calling Features | SD-Wan Mobile | MetaSwitch MaX Mobile – Managing Voicemail | MetaSwitch MaX Desktop – Options
Business Applications
Cisco Receptionist Console – Call Pick Up
Cisco Webex Calling Carrier Call Center – Conference Calls
Unity Call Center Supervisor – Managing ACD states
Unity Call Center Agent – Sending Instant Messages
SmartWan Portal – Business Priority Tab
CRM Business IntegratorDid we mention Smart-Lynk Includes Getting Started Videos!
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With Smart-Lynk Cloud Services
Your customized and branded training portal can be live in just two weeks – plus, it will come packed full of features and support that educate and empower your team. Including, but not limited to: video training, webinars and automatic monthly reporting. Did we mention that it’s created, customized and managed?
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