As we’ve already seen in recent months, the businesses that have been the most successful during this unique and challenging time are those who have been the most agile and adaptive.
In order to maintain that level of success in the coming months, UC training and support solutions need to be created in a way that allows for quick updates to address the ever-changing needs of the business landscape as we navigate this “new normal.”
UC technologies are innately helpful when it comes to these challenges. Collaboration tools foster team-building. Unified messaging ensures that an employee can always be reached. Presence management keeps tabs of who’s available.
But when your product or service offering is complex, it can confuse and frustrate new users and turn them off from the very features that could improve their work experience.
One of the main differences between selling a product and selling a solution is the concept of a needs analysis and asking questions to understand the customer’s business goals. However, another significant component is client education.
For a potential customer to get fully on board with a new technological solution, they need to be certain it will solve their problems in a cost-effective way. By asking questions and educating them on the ins and outs of your UC collaboration tools that can serve them right now, you can improve your sales team’s closing rate.
A self-service support platform empowers users to learn how to manage their UC services and communications devices from anywhere in real time, without having to contact their IT department or ultimately the service provider for support.
The trend is clear – video learning is more engaging, and it helps users remember useful information within the content. If you’re struggling to facilitate product adoption among your UC end users or simply want to boost retention, finding a way to integrate video into your training is critical.
Here’s why you should be using video for your end user development and how to do so in the most effective ways.
The trend is clear – video learning is more engaging, and it helps users remember useful information within the content. If you’re struggling to facilitate product adoption among your UC end users or simply want to boost retention, finding a way to integrate video into your training is critical.
Here’s why you should be using video for your end user development and how to do so in the most effective ways.
Does your team have a strategy to set up and implement live chat as a well-oiled machine? Without best practices in place from the start, you could see current customers walk away or incur costs from inefficiencies.
Whether you’re setting up live chat support from scratch or simply ready to improve your current customer chat experience, let these benefits and best practices guide your way.
Communication is more than just speaking to someone in person or picking up the phone to call them. Each day, UC providers discover new and better ways to strengthen connection, collaboration, and community. It’s important to follow up with support content needed to adopt those very discoveries.
Get inside the minds of today’s business owners and help your UC sales team boost their numbers.
Video Calls. Lunch break away messages. Virtual check-ins. Work is looking a lot different these days. With 88 percent of organizations either encouraging or requiring employees to work from home since the onset of COVID-19, the current workforce is facing a major shift in how they get things done. As a UC provider, you can help make this transition a …
