Self-Service Support Has Become the Standard. Are You Falling Behind?

Self-service is outgrowing other sectors of customer support and becoming the main player in the field.

Today’s world demands information at our fingertips. Especially as so many employees continue to work from home, users want answers to their questions quickly and they don’t want to have to rely on someone else to get it.

Are your support solutions failing to meet their needs?

How WFH Changed How We Looked at UC Training & Support

uc training

A self-service support platform empowers users to learn how to manage their UC services and communications devices from anywhere in real time, without having to contact their IT department or ultimately the service provider for support.

4 Ways UC Providers Can Increase WFH Productivity

WFH productivity

Video Calls. Lunch break away messages. Virtual check-ins. Work is looking a lot different these days. With 88 percent of organizations either encouraging or requiring employees to work from home since the onset of COVID-19, the current workforce is facing a major shift in how they get things done. As a UC provider, you can help make this transition a …