After weathering through an average industry growth rate of –1.9 percent between 2015 and 2020, the VoIP industry has seen a monumental increase just this year. Due to COVID-19 stay-at-home orders and increased remote working, VoIP revenue has seen a whopping 8.3 percent growth rate in 2020 alone.

Despite current economic conditions that have strained many companies and industries, the VoIP business is booming. As a result, many firms are dealing with a surge of new customers.