With travel restrictions eased, those traveling on the rise and employers embracing remote working, this summer could see more people working remotely while traveling than ever before. As a UC service provider, you can give your customer’s end-users valuable tips to help them leverage their communication and collaboration tools to become more efficient while working remote this summer, or to help create boundaries and set up for success when going totally out-of-office.
B-Lynk Launches New Training and Support Content Solution One-Lynk
Digital content enablement and training company B-Lynk has recently announced the launch of a new content experience solution, One-Lynk, that provides access to dynamic collections of user and training content with a branded site experience.
B-Lynk Announces Launch of New Smart-Books
Cloud technology training and support provider, B-Lynk is expanding its product offering with the launch of Smart-Books, a comprehensive, interactive, and dynamic eBook customized to a specific product offering and brand.
Training End Users on Your Networking Hardware Products
Today’s ever-changing software and applications for communication and collaboration seem exciting and impressive, but the networking hardware essential to these solutions is often overlooked. The reality is, without these physical products in place, none of the cloud communications tools your users rely on day in and day out would be available.
To empower your end-users and give them more freedom and control over their cloud communications, training them on your networking hardware products is just as important as training for software.
Localization Solutions Made Easy
Most agree that remote collaboration is here to stay. So it’s more important than ever that no matter who uses your product or where they are from, they can find training and support in a language native to them. Failing to provide product marketing, or training and support solutions in a language a potential customer needs could cost service providers opportunities to grow their business, but localization can be cumbersome and expensive. In this article, we’ll share seamless and effective localization solutions to help providers like you reach your end-users in their language.
Tips for Making User Guides Friendly
The rising demand of self-service support solutions means the long-winded, boring, and overly technical user manual you provide won’t cut it with today’s users. Knowing what to avoid, and best practices for creating effective, engaging user guides for your product or service will your give end users a resource to troubleshoot issues that arise without having to rely on the help desk team, use a live chat agent, or wait in a long call queue to speak to someone.
Reducing Tier 1 Support Costs with a Robust Self-Service Solution
Calling the help desk may seem like the fastest way to identify and solve a technology problem. But the reality is this approach to customer support is costly and often causes more frustration than assistance.
Instead, using a customized support site can provide the value and answers your customers are looking for without adding to the workload of your customer service team or raising your company costs by hiring more Tier 1 service staff.