When users struggle with a product it’s not always easy to determine whether the customer experience gap is in your training sessions or your help and support content. Training and support are two different categories of customer education and it’s important to understand the difference and how you can equip your end users with the knowledge they need to improve their use of your software in today’s world.
Are Your Customers Using Cisco UCM Cloud? We Can Help.
If you’ve been seeing your customers progressing toward cloud applications, you’ve likely also seen the challenges they encounter as they either adopt new solutions or migrate from legacy systems such as Cisco’s HCS.
These issues, like lack of experience or cloud migration troubleshooting, may cause organizations to hesitate or backtrack in their decision to move to the cloud, but with a robust onboarding strategy aided by the cloud experts at B-Lynk, you can help them overcome these challenges and make the most of their cloud solutions with a “cloud smart” approach.
Ensuring New Product Launch Success
Anytime a UC provider launches a new product or a new feature for an existing product, there are challenges. While these challenges are only natural, they must still be addressed.
We’ll dive into things to consider when launching a new product (or feature), including training and support portals, notifications, and landing pages. We’ll also share some valuable ways B-Lynk can support you through your most successful launch yet.
Amplify Your Call Center Training
Customer service can make or break a company. If it’s good, a business can create a loyal band of followers, but if it’s bad, customers won’t think twice about switching providers.
Are your customers’ Call Center agents setting the right tone as the “front door” of the business, or is there room for improvement?
We’ll share some of the ways your customers can provide better training for their call center solutions, including engagement tricks, collaboration strategies and more.
3 Tips to Make the Most of Webex® for Broadworks
The Webex® for Broadworks app offers enterprise-calling features and enhanced collaboration tools to help your customers call, meet, and get work done regardless of location or time. It allows users to manage all of their work-related conversations from one convenient platform.
But do your users really know how to use it?
In this article, we’ll provide a few tips for your users to leverage all the Webex® for Broadworks App has to offer.
Best Practices for Live Virtual Training
With so much of the current workforce distributed or working from home today, meeting virtually has become necessary—for conferences, meetings, and even training.
Virtual training can be recorded or live, but live virtual training offers the benefits of real-time interaction and engagement that pre-recorded sessions can’t provide.
Live virtual training can set your users up for success by putting them in a digital classroom environment where they can talk directly to an expert on your product offering, ask questions, and review topics as needed to ensure a solid understanding.
Helping Customers Overcome Cloud Networking Challenges
With more and more applications taking place beyond an enterprises’ own network, cloud networking is becoming the new core of any enterprise, as you have likely seen with clients.
As you propose this offering to clients, consider the benefits that cloud networking offers. What benefits speak to your client’s pain points most directly, and how you can turn them into talking points to help close the deal?
Simplifying a Transition to Cloud Communications with Effective Training Solutions
When transitioning to cloud-based communications, it’s critical to create a plan around user adoption and how you can support it. This requires effective training that both engages users and empowers them to develop their skills with new platforms.
Why Training is Essential to Your Contact Center Offering
78% of American consumers expect their complex issues to be solved after speaking to just one person. A whopping 86 percent expect seamless transitions between channels during a service conversation, and another 92 percent would abandon a brand after two to three negative experiences.
The expectations are high, making training essential from the very beginning of a contact center build.
So what makes contact center expectations different from the days of the traditional call center, and how can proper training cover these new complexities to create a team of agents that is intelligent, adaptable, and efficient?
VoIP Business is Booming: How Training Solutions Can Help You Handle the Surge of New Customers
After weathering through an average industry growth rate of –1.9 percent between 2015 and 2020, the VoIP industry has seen a monumental increase just this year. Due to COVID-19 stay-at-home orders and increased remote working, VoIP revenue has seen a whopping 8.3 percent growth rate in 2020 alone.
Despite current economic conditions that have strained many companies and industries, the VoIP business is booming. As a result, many firms are dealing with a surge of new customers.