Anytime a UC provider launches a new product or a new feature for an existing product, there are challenges. While these challenges are only natural, they must still be addressed.

We’ll dive into things to consider when launching a new product (or feature), including training and support portals, notifications, and landing pages. We’ll also share some valuable ways B-Lynk can support you through your most successful launch yet.

Customer service can make or break a company. If it’s good, a business can create a loyal band of followers, but if it’s bad, customers won’t think twice about switching providers.

Are your customers’ Call Center agents setting the right tone as the “front door” of the business, or is there room for improvement?
We’ll share some of the ways your customers can provide better training for their call center solutions, including engagement tricks, collaboration strategies and more.