Content Services Manager

Cisco IP Phones


  • Leadership of Content Services: Writers, Designers, Learning & Development team members. 
  • Leadership of Content & Video Design guidelines. 
  • Process creation & execution for Content Services. 
  • Holding the team accountable for Quality Assurance and building best practices within the team.
  • Familiar with all technical aspects and issues of the product or service to ensure a high level of customer satisfaction and reduce customer edits. 
  • Attend client calls to represent the Content Services team. 
  • Management of the Content Services team. 
  • Identify and elevate a key team member to the content lead position. 
  • Elevate a key team member to the design lead position, coach and manage all designers. 
  • Develop Learning and Development standards to address eLearning growth for both internal and external projects.  
  • Manage and coach Learning and Development team members and inspire creativity and design in their work, while following B-Lynk L&D standards.
  • Manage content creation including technical and creative writing, video, tutorials, GIFs, PPTs, e-learning, Walk Me and assets for Web Services. 
  • Management of internal and external content creation. 
  • Management of maintenance for all content types. 
  • Management of Quality assurance of all content types. 
  • Hire, Onboarding & Deboarding of the team. 
  • Provide ongoing feedback and deliver Mid-Year & End of Year Performance Reviews.
  • Execute company goals and initiatives. 
  • Team 1:1 monthly meetings & Weekly10 submissions. 

Required  Qualifications

  • Experience creating and leading projects of various content types, including video, help guides, GIFs and  eLearning.
  • Experience with corporate style guides, branding guidelines  and writing guidelines. 
  • Experience with Client communication. 
  • Account Management experience including client communication, internal mass communication, presentation skills, multi-tasking and product management. 
  • Technical writing experience.
  • Video Design experience. 
  • Quality Assurance 
  • Proven leader with interest in continued growth.
  • People Management experience.
  • Process oriented mindset. 
  • Understanding of product creation and execution. 
  • Professional  written and verbal communication skills including client communication. 
  • Thrives in a fast-paced environment.
  • Great organization, time & project management skills.
  • Self-starter. 
  • Enjoys collaborating across teams. 
  • Resourceful with problem solving skills. 

Preferred Qualifications

  • Interest in solving problems.
  • Excellent writing skills.
  • Must be an active listener.
  • Experience with Adobe applications, Rise & TeamWork. 
  • Ability to deliver outstanding customer service. 
  • A curious, self-starter.
  • Organized and not afraid to ask questions. 
  • Proficient in all Microsoft applications and G-Suite. 
  • Driven, energetic and ready to be a part of a fast-growing company!


  • Tampa - Preferred


  • Full Benefits, including:  Health, Dental, Vision, 401K, PTO
Email to Apply

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