careers Content Services Manager Responsibilities Leadership of Content Services: Writers, Designers, Learning & Development team members. Leadership of Content & Video Design guidelines. Process creation & execution for Content Services. Holding the team accountable for Quality Assurance and building best practices within the team. Familiar with all technical aspects and issues of the product or service to ensure a high level of customer satisfaction and reduce customer edits. Attend client calls to represent the Content Services team. Management of the Content Services team. Identify and elevate a key team member to the content lead position. Elevate a key team member to the design lead position, coach and manage all designers. Develop Learning and Development standards to address eLearning growth for both internal and external projects. Manage and coach Learning and Development team members and inspire creativity and design in their work, while following B-Lynk L&D standards. Manage content creation including technical and creative writing, video, tutorials, GIFs, PPTs, e-learning, Walk Me and assets for Web Services. Management of internal and external content creation. Management of maintenance for all content types. Management of Quality assurance of all content types. Hire, Onboarding & Deboarding of the team. Provide ongoing feedback and deliver Mid-Year & End of Year Performance Reviews. Execute company goals and initiatives. Team 1:1 monthly meetings & Weekly10 submissions. Required Qualifications Experience creating and leading projects of various content types, including video, help guides, GIFs and eLearning. Experience with corporate style guides, branding guidelines and writing guidelines. Experience with Client communication. Account Management experience including client communication, internal mass communication, presentation skills, multi-tasking and product management. Technical writing experience. Video Design experience. Quality Assurance Proven leader with interest in continued growth. People Management experience. Process oriented mindset. Understanding of product creation and execution. Professional written and verbal communication skills including client communication. Thrives in a fast-paced environment. Great organization, time & project management skills. Self-starter. Enjoys collaborating across teams. Resourceful with problem solving skills. Preferred Qualifications Interest in solving problems. Excellent writing skills. Must be an active listener. Experience with Adobe applications, Rise & TeamWork. Ability to deliver outstanding customer service. A curious, self-starter. Organized and not afraid to ask questions. Proficient in all Microsoft applications and G-Suite. Driven, energetic and ready to be a part of a fast-growing company! Location Tampa - Preferred Benefits Full Benefits, including: Health, Dental, Vision, 401K, PTO Email to Applysolutions Smart Lynk knowledge base content video training Webinars On-site training Localization resources blog about us company info our team our clients careers contact contact us follow us on Powered by B-Lynk Inc. Copyright B-Lynk Inc. 2020. Smart-Lynk is a proprietary brand of B-lynk Inc. All rights reserved.