Contact Center Trainer

Cisco IP Phones

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The Trainer will conduct on-site and webinar-based training, covering how to use contact center solutions, hosted unified communications applications, web portals and IP phones.

Duties and Responsibilities

  • Deliver on-site and webinar training to contact center agents, supervisors and administrators.
  • Coordinate webinar sessions, create registration links and communicate often with customers.
  • Provide basic troubleshooting when conducting training sessions.
  • Create instructor materials (course outlines, background material, instructional materials, and training aids).
  • Assist in co-design of eLearning curriculum, when applicable.
  • Continuously learn new features, applications, and Contact Center, Unified Communications and IP Phone technologies.

Preferred Qualifications

  • Experience training contact or call center agents, supervisors and administrators on business phone systems and contact center applications.
  • Experience with the Cisco, BroadSoft, Genesys, Nice, Incontact or other contact center solutions or hosted UC platforms.

Required Qualifications

  • Ability to multi-task / handle more than one assignment at a time.
  • Excellent communication skills.
  • Detail-oriented and tech savvy
  • Experience delivering both on-site and webinar-based training.
  • Experience training end-users on call center solutions.
  • Understanding of business call flows.
  • Excellent presentation skills.
  • Proficient in all Microsoft Office and G-Suite applications
  • Manage personal and team calendar


  • Remote Worker
  • 40% Travel Required

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