Overview

The Trainer will conduct on-site and webinar-based training, covering how to use contact center solutions, hosted unified communications applications, web portals and IP phones.

Duties and Responsibilities

• Deliver on-site and webinar training to contact center agents, supervisors and administrators.
• Coordinate webinar sessions, create registration links and communicate often with customers.
• Provide basic troubleshooting when conducting training sessions.
• Create instructor materials (course outlines, background material, instructional materials, and training aids).
• Assist in co-design of eLearning curriculum, when applicable.
• Continuously learn new features, applications, and Contact Center, Unified Communications and IP Phone technologies.

Preferred Qualifications

• Experience training contact or call center agents, supervisors and administrators on business phone systems and contact center applications.
• Experience with the Cisco, BroadSoft, Genesys, Nice, Incontact or other contact center solutions or hosted UC platforms.

Required Qualifications

• Ability to multi-task / handle more than one assignment at a time.
• Excellent communication skills.
• Detail-oriented and tech savvy
• Experience delivering both on-site and webinar-based training.
• Experience training end-users on call center solutions.
• Understanding of business call flows.
• Excellent presentation skills.
• Proficient in all Microsoft Office and G-Suite applications
• Manage personal and team calendar

Location

• Remote Worker
• 40% Travel Required

Click the link below to forward resume and references.