Strategic Account Manager

Cisco IP Phones

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Team Overview

B-Lynk’s mission is to empower people to thrive in their cloud technology journey through education and support services. Fueled by scalable, creative solutions, B-Lynk is an essential component in cloud service adoption. We value teammates who embody integrity, collaboration, resourcefulness, excellence and growth in their work.

The Sales Department is responsible for setting and hitting revenue goals, renewing and expanding existing client contracts, prospecting and business development, and creating and maintaining sales-related processes, systems, materials and training.

The digital content and training services sold by the Sales team are intended to help our customer’s end-users learn how to use and manage the applications, portals and devices that come from their cloud-based technology provider.

Job Overview

The Account Manager is a key team member in expanding B-Lynk’s footprint in our current customer accounts through strategic sales efforts to achieve financial growth.

They will work under the guidance of our Vice President of Sales and are responsible for achieving both new and renewal business revenue goals and ensuring client satisfaction.

Strategic planning is a key part of this role, since it is the Account Manager’s responsibility for developing and maintaining the pipeline of new and renewal business coming into the company through existing clients. This requires a thorough knowledge of our client’s business and the solutions and services B-Lynk can provide.

Our ideal candidate will have excellent communication skills, confidence in their approach, a solution-oriented nature and an interest in cloud technologies.

Our Account Manager should be confident that (with our training & support) they can handle the following:

Account Growth + Engagement

  • Engage dormant clients through prospecting efforts and turn this into increased business
  • Meet new key contacts within existing accounts by growing, maintaining, and leveraging your network
  • Identify and build relationships with the primary influencers and decision-makers within the client organization
  • Plan approaches and pitches
  • Work with the Sales Coordinator to develop proposals that speak to the client’s needs, concerns, and objectives
  • Participate in specific pricing of the products and services according to client
  • Handle objections by listening, clarifying, understanding, and working to a positive conclusion
  • Use a variety of styles to negotiate appropriately
  • Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends
  • Use knowledge of the market and competitors, leverage the company’s unique selling propositions and differentiators

Renewal Business Planning

  • Present on client trends, activity, and opportunities in a Quarterly Business Review
  • Identify opportunities for campaigns, types of content or training services that will lead to an increase in sales
  • Drive renewal efforts to achieve increased client commitments year over year
  • Responsible to communicate client needs to the internal services team with accuracy in order to ensure clean handoffs

Productivity + Development

  • Submit weekly progress reports and ensure data is accurate
  • Ensure that data is accurately entered and managed within the company’s CRM system
  • Forecast sales targets and ensure all sales goals are met
  • Track and record all sales activity on accounts and close deals to meet these targets
  • Utilize HubSpot to manage a database of prospects and clients by tracking all sales activities, entering prospects, and maintaining all pipeline deals with 99% accuracy
  • Attend company events, meetings and spend dedicated time to improve personal selling skills


Account management positions require a bachelor’s degree and 3-5 years of sales experience.

Preferred Skills

Selling to SaaS-based companies, Networking, Prospecting, Public Speaking, Research, Writing, Closing Skills, Motivation for Sales, Prospecting Skills, Sales Planning, Identification of Customer Needs and Challenges, Territory Management, Market Knowledge, Meeting Sales Goals, Professionalism, CRM, G-Suite, and Microsoft Office.

Culture Qualifications

  • Highly motivated and achievement-oriented
  • Thrives in a fast-paced production environment
  • Great organization and time management skills
  • Self-starter
  • Self-managed
  • Resourceful with problem solving skills
  • Driven, energetic and ready to be a part of a fast growing company!

Ideal Start Date: by 9/1/22
Location: Remote – Central or Eastern Time Zone preferred
Salary Range: $70K
On Target Earnings: $110K

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We are constantly adding new members to our team. Please check back regularly for updates and new openings.

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