Company Overview

B-Lynk’s mission is to empower people to thrive in their cloud technology journey through education and support services. Fueled by scalable, creative solutions, B-Lynk is an essential component in cloud service adoption. We value teammates who embody integrity, collaboration, resourcefulness, excellence and growth in their work.

Job Overview

B-Lynk is expanding its portfolio of Cloud Technology training, support, user adoption services and web services and is searching for a Web & Cloud Services Director.

This role will lead, manage and be accountable for the Web & Cloud Services team, which is a key component of growth within the operations team at B-Lynk. They will report to the VP of Training & Digital Services who leads B-Lynk’s operations function.

This Director will own the Web & Cloud Services Development & Delivery operational process and execution. Outstanding communication skills (written, verbal and presentation skills) are essential for the success of this role. Our ideal candidate will have strong leadership skills, a proven track record for managing people, exemplify resourcefulness and strive for growth and excellence in their work.

Duties & Responsibilities

• Leadership of product creation management, engineering & enhancements.
• Leadership of web development, execution, analytics, security, issue resolution & maintenance.
• Leadership of UI/UX technology, User Experience & Creative guidelines.
• Lead a department where products are born, live and evolve.
  Process creation for new product launch & execution.
• Holding the team accountable for Quality Assurance & Best Practices.
• Familiar with all technical aspects and issues of the product or service.  This ensures a high level of customer satisfaction.
• Attend client calls to represent the Web & Client App Services team.
• Management of a team of the Web & Cloud Services team and organization of human energy.
• Team traction with gained focus, accountability and follow through.
• Hire, Onboarding & Deboarding of the team. Right people, right seats.
• Provide ongoing feedback and deliver Mid Year & End of Year Performance Reviews.
• Execute company goals, initiatives and product vision.
• Ownership of the strategic direction of products.
• Issue resolution, facing the things that hold us back.
• Management of tools and systems the team needs to build successful & deliver successful products.
• Team 1:1 monthly meetings & Weekly10 submissions.

Required Qualifications

• Product Management experience with SaaS and/or web based products.
• Experience in building and overseeing product teams.
• Proven leader with interest in continued growth and technology solutions.
• People Management experience.
• Process oriented mindset.
• Understanding of product creation and execution.
• Professional written and verbal communication skills including client communication.
• Thrives in a fast-paced environment.
• Enjoys working with entrepreneurial teams.
• Great organization, time & project management skills.
• Self-starter.
• Enjoys collaborating across teams.
• Resourceful with problem solving skills.
• Proficient in Microsoft applications and G-Suite.
• Strives to deliver excellence in their role, through their team and for the client.
• Contributes to growth opportunities for the business by asking questions and bringing new ideas.
• Takes pride in integrity.
• Driven, energetic and ready to be a part of a fast growing company!

Preferred Qualifications

• Experience in software engineering and/or web development.
• Has been part of Product Architecture planning.
• Understands Product Quality Assurance testing and guidelines.
• Has delivered innovative products that contributed to revenue growth.
• Operationally sound and capable of developing scalable business processes.
• Strategic thinker.
• Experience with business planning and cost models.
• Experience in developing the business case for new products and improvements to existing products.
• Experience in developing positioning for the product and communicating to sales and marketing.
• Has worked with finance to build cost models and report to the company’s leadership team.
• Running beta and pilot programs and reports findings and implements necessary adjustments prior to go-live.
• Part of a team executing product creation and execution.
• Web development creation & execution.

Location

Tampa Office - Hybrid

Benefits

Full Benefits, including: Health, Dental, Vision, 401K, PTO