3 Things to Consider When Developing End-User Help and Support Content

cartoon drawing of man at computer surrounded by tech icons

  Gone are the days of the 190-page user manuals explaining how to configure and modify every toggle button or setting included with your product or service. Today’s users need information quickly in bite sized pieces that they can easily find. They are savvy and fast – they are used to using YouTube videos or doing quick Goggle searches to …

Is Video the Key to Training Employees and Increasing Sales?

Many of today’s forward-thinking companies are attempting to capitalize on the power of video; a case could be made that the play button is fast becoming the most influential tool on the Internet. For us – it has added significant value in our business and has created a solution for our customers-all with the power of video. Now…Are we experts …